I suspect nursing home neglect and abuse. What should I do?Return to FAQ Videos
For our loved ones to be abused in a setting where we have entrusted others to care for them can be absolutely overwhelming. It is important for you to try to visit as often as you can. If you can’t get there, ask family members or friends to go and try to go at different times so that your visits cannot be predicted or predictable by the administration or staff.
Secondly, you want to talk to the staff and lodge your concerns and complaints. Ask questions and if possible put your concerns in writing to them so that it is part of your loved one’s file.
Thirdly, keep a personal journal. Keep a record of when you’ve gone and what your findings were. What did you see? What did you smell? Any kind of things of importance you want to record them for your records and lastly, report your concerns to the corresponding agency. In Florida it’s the Florida Long Term Care Ombudsman. That’s your advocate who will investigate the claim for you.
Those are things that I would do.